Terms and Conditions.
Dispatch
All items will be dispatched within one working day of manufacture. Whilst there is a stock of items, some with specific customisations may not be currently available. We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
Shipping
Shipping is free to all of Mainland UK. International post will be sent via UPS - quoted postage costs may be more than that stated, and I reserve the right to request further payment (please get in touch before hand, and I will endeavour to quote correctly)
Import Taxes are not included with any of the courier services used. You may be liable to pay upon import into your country. If the import duties are not paid, the item may be returned - at which point the shipping costs will be deducted from your refund.
Tracking
https://www.myhermes.co.uk/track#/
https://www.ups.com/track?loc=en_GB&requester=ST/#
Returns
The item must be returned within 14 days in order to receive a full refund. Any items returned after that time, may be subject to a restocking fee.
Regardless of the return reason, the buyer is responsible for the return postage - this includes unwanted items, or items which were ordered by mistake.
If the item you have received is faulty, the buyer will be refunded once the item has been returned.
IP - Intellectual Property
Any design work undertaken, becomes the sole IP of Duct3D.
Privacy Policy
Duct3D are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our Terms and Conditions.
We do occasionally update this Privacy Policy so please do return and review this page from time to time.
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.
Information provided to us when our visitors communicate with us via telephone or electronically for any reason.
Use of Cookies
Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience.
We may also use the cookies to gather information about your general Internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
To provide you with information relating to our website, products or our services that you request from us.
To provide you with information on other products that we feel may be of interest to you.
To meet our contractual obligations to you.
To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Opting Out
You can opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send. The link will allow you to either amend your details to let us know which information you would like to receive or to remove yourself entirely from our email updates.
Storing Your Personal Data
Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers - Duct3D do not store any financial details. This is handled by our payments provider.
The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud reduction and minimise credit risks.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.
Contacting Us
If you have any questions or queries relating to this Privacy Policy then please contact us via the Contact Tab at the top of the page.